Product
Where are your products made?
All products are made by hand in San Diego, California.
What materials are used in your products?
We work with global suppliers of gemstones, ceramics, enamel pieces, 14 karat gold-filled and gold plated findings, glass, nut, recycled beads and vintage beads.
What's the difference between gold plated and gold-filled?
Gold-plated jewelry features a layer of gold over a base metal, with sterling silver being the premium choice, although many items utilize less expensive metals. Over time, the gold layer can fade, revealing the underlying metal and possibly affecting skin with discoloration.
In contrast, gold-filled jewelry is crafted through a meticulous process where a substantial layer of gold is permanently bonded to a base metal under heat and pressure, gold-filled pieces offer the luxurious appearance of pure gold without the high cost. Available in various karats, our gold-filled jewelry shines with the rich luster of solid gold yet boasts enhanced durability and tarnish resistance. Ideal for those with metal sensitivities, it provides a hypoallergenic solution that maintains its beauty over time. Although more robust than solid gold, gold-filled jewelry should be handled with care to preserve its pristine condition. Choose gold-filled for an exquisite balance of quality, affordability, and style.
Are your pieces safe for those who have skin allergies?
Some jewelry pieces contain brass or copper. Refer to the product description for details. If you would like to place a custom order using a specific metal, email us at info@ordonezle.com and we'll take care of you.
14K gold-filled jewelry is designed to be hypoallergenic, making it exceptionally unlikely to provoke any allergic reactions, ensuring comfort and peace of mind for sensitive skin.
How do I return my product?
Ordoñez Le Jewelry is committed to your complete satisfaction, offering a 100% satisfaction guarantee. Enjoy hassle-free returns or exchanges within 15 days of receiving your item. Simply reach out to us at support@ordonezle.com, and we'll provide you with a complimentary pre-paid return label.
Visit our Return Policy page for more information on refunds and returns.
How do I care for my product?
Visit our Product Care page for information on how to ensure the beauty and longevity of your pieces.
Shipping
What is your shipping policy?
Each piece is crafted upon order, requiring 1 to 10 days for creation. Shipping cost is determined at checkout.
Enjoy hassle-free returns within 14 days of delivery on all orders.
Visit our Shipping Policy page for more information on delivery and shipping.
Do you provide worldwide shipping?
Yes.
My Order
How can I cancel my order?
Once an order is placed, it cannot be cancelled.
Ordoñez Le Jewelry is committed to your complete satisfaction, offering a 100% satisfaction guarantee. Enjoy hassle-free returns or exchanges within 15 days of receiving your item. Simply reach out to us at support@ordonezle.com, and we'll provide you with a complimentary pre-paid return label.
What if I receive the wrong product?
Your satisfaction is our top priority. If you receive a product different from what you ordered, we're here to help. Please reach out to us at support@ordonezle.com, and we'll ensure the correct item is sent to you promptly.
Do you offer exchanges for faulty items?
If your item arrives and isn't in perfect condition, we're here to help. Every piece is handcrafted with care, and we aim for your complete satisfaction. If there's an issue, please contact us at support@ordonezle.com, and we'll make sure to rectify it promptly.